When considering exploring the use of Augmented Reality, or any technology new to your organization to help improve fleet maintenance operations or training, the first moment of truth is critical, particularly as it relates to the augmented reality headset. As we engage our clients in designing pilot evaluations of AUGMENTOR™, concern over whether a workforce will take to the Microsoft HoloLens is inevitable. In almost any job, if a worker is suddenly asked to wear an AR headset their natural instinct will be to wonder why. Most of the trepidation is coming from three concerns:
- The workforce is aging and may not be technically savvy enough to use it
- They won’t bother for fear of looking foolish
- Maintenance technicians are resistant to change, happy with legacy solutions
These are valid concerns. In the transportation industry, which craves modernization, faces a shortage in technicians and suffers from less than ideal work conditions, not addressing these challenges can lead to failure. These concerns are also reasons why DI recommends engaging in a pilot evaluation. A pilot evaluation engages technicians immediately and prevents frustration by making them critical members of the evaluation team. It is inevitable that not all feedback or experiences will be positive – the key is to design the pilot such that this feedback evaluates the technology and not the person.